Shipping & Returns
Shipping costs:
|
ORDERS + €29.90 |
ORDERS - €29.90 |
|
| SPAIN (Peninsula) | FREE | €3.90 |
| PORTUGAL (Peninsula) | FREE | €3.90 |
| CANARY ISLANDS AND BALEARIC ISLANDS * | €6.90 | MINIMUM ORDER €29.90 |
| EUROPE (NOT SPAIN AND PORTUGAL) * | FREE | MINIMUM ORDER €29.90 |
| * Does not include full bags and heavy material. |
DELIVERY TIMES
- Spain and Portugal (peninsula), will be delivered within 48 to 72 hours. When placing the order you can choose, with an additional cost, Express transportation of 24/48 hours (for orders placed before 2:00 p.m.).
- Rest of mainland Europe, the Canary Islands and the Balearic Islands, will be delivered within 3 to 6 days. (Buddha Sports SLU will not be responsible for additional customs costs)
-For heavy items such as boxing bags, tatami mats or gym equipment, the delivery time will be 4 to 6 days. (Only Spain and Portugal (peninsula)).
IMPORTANT: delivery times will be effective from the next business day after placing the order (Monday to Friday). Deliveries are not made on Saturdays, Sundays or holidays.
It is advisable to have a flexible delivery schedule and that there be someone at the destination address who can take charge of receiving the order.
Buddha Fight Wear will NOT assume any responsibility when delivery cannot be made due to: the data provided by the client being inaccurate, incomplete, due to the absence of the recipient or change of address. In the event that any of the reasons detailed above occur and the package is returned to our warehouses, Buddha Sports SLU reserves the right to deduct the costs generated by shipping and return when making the refund.
Order Tracking
When your order is shipped, you will receive a confirmation email along with the estimated delivery date. In that same email you will receive a tracking link from the transport company in charge of your order so that you can follow it at all times.
You can also check the status of your shipment in the “My orders” section of your customer account. It is important that you check this link regularly as the courier will update it with all the information about the order.
Deliveries
At Buddha Fight Wear we offer the shipping of our orders through Nacex, Correos, CBL or UPS transport agencies (depending on the country and the weight of the order).
Home delivery
The transport company will deliver the package to the address you indicate when placing the order. The carrier will generally make two delivery attempts on consecutive business days.
If after several attempts it is not possible to make delivery, the package will be deposited in an office of the transport company so that you can go pick it up within a period of 5 days.
You can view updated information about your order and delivery attempts made using the tracking link on your order.
Information about the Express Transportation Service
If you select express shipping when completing the order, you will receive your order within 24 to 48 hours at a cost of €3.90, in Spain and Portugal (peninsula).
You will be able to see the availability and price of said service, as well as the exact delivery date in the last step of the purchasing process.
Express shipping is not available for heavy items, nor for those shipping long distance.
Express shipping service may not be available to all zip codes.
Remember that express shipping costs are not refundable, even if you return the order.
Where do we ship to?
Buddha Fight Wear ships to all of Europe, the Balearic Islands and the Canary Islands (excluding some countries where we do not yet have transport agreements)
For the rest of the countries that we do not yet have shipments, we continue working so that these can be made effective as soon as possible.
My order is divided into several shipments
We know how important it is for you to receive your order as soon as possible. That is why, sometimes, we will send you heavier items separately (punching bags, wall bags...)
When this happens, we will notify you in advance.
I received a wrong product
We apologize for any inconvenience we may have caused you.
Firstly, check the ORDER HISTORY section (within your customer account), and verify that the item received is different from the one requested. If it is different, please contact our customer service through:
- Email: buddhapedidos@gmail.com
-Phone +34 663140363 (Hours from 7 a.m. to 3 p.m.)
We will email you a free return label. When the item arrives at our facilities and is inspected, we will proceed to make the refund through the same payment method you used when making the purchase.
The time from when the return is made to when you receive the refund can take approximately 1 to 7 business days.
In order to receive the correct item, you must place a new order.
Defective Item
If upon receiving your order you see that you have a defective or damaged item, we are very sorry and we will try to solve it as soon as possible. To do this, we ask that you contact us through:
- Email: buddhapedidos@gmail.com
-Phone +34 663140363 (Hours from 7 a.m. to 3 p.m.)
Do you want to give the article another chance? Ask for it again. You will find a direct link to the product in the "My Orders" section of your account.
Return your orders, free of charge, within 15 days (Spain and Portugal (Iberian Peninsula)). The products must be unused, in their original packaging and with their labels. Intimate clothing (cups, bandages, mouth guard) cannot be returned. For heavy materials (sacks, tatami mats, etc.), the client must send them by their own means and will bear the shipping costs.
Returns and Refunds
How to return an item in Spain and Portugal (peninsular).
You have 15 days to make your return!
To return an item sent by Buddha Fight Wear, access your customer account on our website and in the “MY ORDERS” section you can request a free return label.
If this option is not available in your customer account or you do not have an account, please contact us at buddhapedidos@gmail.com and tell us the order number and the item(s) to be returned.
This label does not need to be printed, you just have to show it at the POST office of your choice and deposit the package within 3 days.
Prepare the package and deliver it to a Post Office.
To make a return you must package the items with special care so that they are not damaged during transport.
In case of breakage, loss or deterioration caused by poor packaging, no refund will be made.
If when you placed the order that you are going to return you received a gift, this must also be returned and sent to our address. If you do not return it, its value will be deducted when refunding you.
IMPORTANT:
The products must be unused, in their original packaging and with their labels. Returns of intimate garments (cups, bandages, mouth guards) are NOT ALLOWED.
In the case of returns of heavy material such as BAGS, TATAMI and MACHINES, the customer will assume the total transportation costs.
Refund
Once your returned order arrives at our facilities and after being reviewed, we will refund your money to the original form of payment.
The time period from when you make the return until you receive the refund can range between 5 and 15 business days.
IMPORTANT: The products must be unused, in their original packaging and with their labels. Intimate clothing (cups, bandages, mouth guard).
How to return an item in Europe (except mainland Spain and Portugal), Canary Islands and the Balearic Islands.
The time period to make returns is 15 days.
1- The client must send the article(s) by their own means to:
BUDDHA SPORTS Avda. De la Industria 73 CP: 11130 Chiclana de la Frontera – Cádiz
Package reception hours: Monday to Friday from 7 a.m. to 3 p.m.
This shipment can be made through the transport company of your choice. Shipping costs are paid by the customer .
2- The items to be returned must keep their labels intact and the transparent bag with the barcode where the items go. THEY CANNOT HAVE BEEN USED .
3- Together with the item(s) to be returned, you must attach the ORDER NUMBER . This number is automatically sent by email when placing the order and consists of 5 digits. For example #10123.
4- Once we receive the item in our warehouse and check that everything is correct, we will proceed to make the refund using the same payment method that you used when placing the order.
5-If when you placed the order that you are going to return you received a gift, this must also be returned and sent to our address. If you do not return it, its value will be discounted when making the refund.
The time period from when you make the return until you receive the refund can range between 5 and 15 business days.
Shipping costs that the customer has paid when placing the order will not be refunded.
IMPORTANT: The products must be unused, in their original packaging and with their labels. Intimate garments (cups, bandages, mouth guard CANNOT BE RETURNED .
Defective Item
All our items are checked before being shipped but, if upon receiving your order you notice that it has a defect, send us some photos of the product and the details of the defect along with the order number to:
We will proceed to process the change as soon as possible, completely free of charge for the client.
Size change
To make a size change, you must request a return and place a new order.
To see more information about returns, you can see the sections:
- How to return an item in Spain and Portugal Peninsula
- How to return an item in Europe and the Canary Islands or Balearic Islands
Buddha Guarantee
In relation to the guarantee of the products, Royal Legislative Decree 1/2007 of November 16 grants durable goods a legal guarantee of 3 years from the date of delivery (due to factory defect). Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the good already existed when it was delivered.
Buddha Sports does not guarantee a product damaged or worn due to use, caused by training or poor care.
In the event of a defective product, BUDDHA SPORTS SLU will proceed, as appropriate, to repair, replace, reduce the price or resolve the order, procedures that will be free of charge for the consumer and user.
Deficiencies caused by negligence, knocks, improper use or manipulation, unsuitable tension, incorrect installation not carried out by the authorized Technical Service when applicable, or materials subjected to wear and tear due to normal use are not included.
Even in the event that the legal guarantee does not apply in accordance with Royal Legislative Decree 1/2007 of November 16, BUDDHA SPORTS SLU will make it available to all its clients, without time limit, whether or not they are end consumers.
